PODS Moving and Storage

Terrible experience with PODS. Had a confirmed delivery for 10/16, which had been booked a month prior, delivery timeframe given of 3pm-6pm even. No POD showed up during delivery window, after calling all evening, we were told several times it is still on the way. The following day when speaking with PODS customer service and corporate supervisors we still were never able to get a confirmed delivery that day, or even any time soon. ABSOLUTELY HORRIBLE TO DO THIS TO CUSTOMERS THAT HAVE PLANNED TIMELINES FOR MOVING!!!

Move size: Partial Move Service cost: $700

Based on my recent experience with PODS, I do not recommend using them for storage or moving. Listed below are the issues I encountered with them:

• I received a damaged container and PODS would not exchange it.

• PODS overcharged my credit card TWICE during the term of the rental.

• PODS lost track of my storage container in transit.

• PODS refused to deliver the container on date originally specified, despite it being at their facility.

• Customer service / customer resolution specialist has been completely unresponsive (waiting more than a month for a resolution).

I used PODS in the past and they were great; this time, not so much.

Move size: Partial Move Service cost: $3000

BEWARE!

I ordered a pod on 07/12/2021 to be delivered 07/17/2021. My move was scheduled for 7/18/21. My lease was over in my current residence on the 18th and the pod was to be delivered to a family members home a day before so i can store my belongings while waiting for my new home to be ready. POD's rep ensured me that delivery would happen the day before and i would get confirmation of a delivery window. The evening before delivery i got an email stating that the delivery window would be on the 17th between 1:45-4:45 pm. The pod never arrived. I called at about 5pm that day and the agent told me they would deliver it if it was scheduled and i just had to be patient. I explained to the agent that i have an 8 month pregnant wife and movers were coming in the morning in anticipation of having somewhere to put my belongings. Also, that my lease was over and i could not extend and reschedule. The agent ensured me that the pod would come even if it was late at night. It never did. It is currently the 21st and i still do not have the storage unit. All of my belongings are out in the backyard of my family members home. I have called and chatted with customer service a dozen times over the last 5 days. Each time there is no answer as to why it was not delivered and that they need to email a manager to find out. They keep telling me someone will get back to me and no one has. There has been 0 communication with me (and it seems like internally as a company), not even an email. On top of all this they still charged my credit card. They also know that i have no where to put my things and am in danger of damaging all my property. I will also now have to pay movers again to load the pod if and when it finally does arrive. This is an absolute nightmare that no one should have to go through.

Move size: 1 Bedroom Home Service cost: $395

I used a PODS conatinerprior to a deployment for 1 years. I purchased a house while overseas, and before I teturned had them deliver the POD with my belongings. The driver hit my house and caused significant damage. My neighbors witnessed it, the driver admitted it and the store manager called and sent me pictures of the damage. This happened on 13JUL2021 and today is 03DEC2021. I've yet to receive to reimburse for the out of pocket expenses from their negligence. The claim expert takes over a week to respond to every email and doesn't answer any calls.

Move size: 3 Bedroom Home Service cost: $1700

PODS was happy to book our move, take our money and take away our belongings in a pod. When it comes to redelivery, they have no capacity to return the pod for 4 weeks and charge extra rent while keeping it from us.

For a move to Chicago, our Pod was picked up in NY May 26. Sales reps and website advise 7 days advance notice to book redelivery due to high volume. June 9, we call to schedule delivery and nothing was available until after July 4th! The POD hadn't even left NY! And they charge $329 for a second month storage, even though they are the ones who refuse to redeliver.

Since we already signed a lease, we're losing $1900 for a months rent of an empty apartment, plus the cost of temporary housing. PODS was supposed to offer convenience and flexibility. In reality, they hold your belongings hostage. Avoid this business at all costs.

Move size: 1 Bedroom Home Service cost: $3550

DO NOT USE PODS. 6/24/2022. I found their customer service horrible. I was quoted a price and that wasn't even close to what they actually charged! After they had my stuff, they suddenly didn't deliver to the new zip code. They were supposed to deliver 6/8/22. It took three calls to get them to follow through on their promise to make an exception (even though it was their error). Multiple more calls and chats to get delivery. Then they didn't show up when they said they would to drop it off. One of my containers didn't get delivered until weeks later. They didn't pick up the pod when they said they would. Then I got a text that they were coming and they didn't show up. I had to use the chat to get a pickup scheduled many days after they were supposed to show up (even though that was much later than they said they would). AND ALL OF THIS CHARGING ME MORE FEES FOR RENTING THE POD BECAUSE WE WERE KEEPING IT LONGER THAN EXPECTED WHEN THEY WOULDN'T SHOW UP WHEN THEY SAID THEY WOULD. Using a GPS tracker in the pod didn't help because they would say it was in one city or en route but that just wasn't true. Oh, and they leaked oil all over our new house's driveway. What's less than 0/5 stars? If you use them after reading this and get screwed over too then that's on you.

Update 6/24: Trying to use the customer service team that responded below some reviews.

Update 6/25: The pod is still in my driveway. I was assured they would be coming to pick up the empty container on Saturday between 8:30 and 11:30 am. Guess what? They didn't show. So I called customer service and told them I was upset at having to pay for more rental time when it wasn't my fault they didn't show up. I told them the entire story, was refunded part of the rental fee, tried to reschedule (again x4) and was disconnected. Instead of getting a call back, I had to call and tell the whole story all over to someone else. They offered $30 for my "inconvenience" and was told the day wasn't over and they still might show up or today (Monday) at the very least. Well, they still haven't showed up or even called today. I think they have just decided to abandon their property on my driveway.

Update 6/27: They didn't call or show up again. I had to call again this morning to schedule for tomorrow. Corporate has contacted me about the stains in my driveway.

Update 6/29: They didn't call or show up again. I had to call this afternoon to reschedule AGAIN. As usual, the customer service agent can't see what has been delivered or all the times it was scheduled for pickup. Next appointment is in 8 days. I complained and suddenly there is an appointment to have it picked up in 2 days. Customer service assures me it will be picked up this time. If you need to get ahold of me and don't know what I look like, I'll be the one not holding my breath.

Update 7/1: Never got an email last night about the pickup scheduled for today. I didn't get a text message confirmation this morning. I didn't get a phone call confirming the time. You are supposed to get all of these. I received none of them. But who cares?!? The cursed pod evaporated like a fart in the wind. How did this miracle happen? As the ancient philosopher Vince Neil opined, "Girl, don't go away mad. Girl, just go away."

Update 7/6: Turns out there was something to worry about with the POD retrieval. They dumped more oil/hydraulic fluid on our driveway when they picked it up. I notified the corporate office, but I still haven't heard back. I've given up hope that this will ever be made right. I thought it was just a local PODS office that had awful customer service. I might be wrong, but it doesn't look like it. I will never use PODS again and neither should you. Spread the word.

Move size: 4 Bedroom Home Service cost: $10000

I reserved my pod TWO months ago. Date of delivery was September 15, 2023.

Then they changed it to the 20th! Never called me I just happened to see it on line. I had to make ten phone calls to move it to the 16thbut they won’t even tell me the time of day! I have three people I flew from Boston to Florida that are leaving on Monday September 18th. This potentially gives me ONE DAY with my family to unpack. I am 67 years old. I’ve now had to rent an airbnb for four people for one night, now maybe two. They should be ashamed of themselves and their poor customer service that puts me on home and disconnects me. I posting everywhere I can to avoid this company at all costs.

Move size: 2 Bedroom Home Service cost: $3000

I was looking to move from Las Vegas to outside of Cleveland and I initially found PODS to be a fantastic resource to move. They dropped the POD off, you fill it up, they pick it up and deliver it to your destination.

Upon booking, they said my items were insured up to a certain amount. I was thinking, great this will work out well if anything breaks in transit.

Well guess what.. A LOT was damaged in transit!

My couch got scratched up, tv stand damaged, treadmill ruined, book case damaged, bar stool damaged.

So needless to say I put in a claim. Well.. It was denied. I went back and forth with them and they claimed that it was the movers responsibility in Vegas. I called them and they wouldn't take the claim either, nor do I blame them. I watched the movers and they did a great job. They really took the time to cover and wrap everything and strategically place things in the POD.

So I leave you with this.. If you think your items are insured with your POD, they are not so use it at your own risk. If you're items get damaged in transit, you're screwed!

Also, when booking be sure to say their initial price is too high and they will go down a couple hundred dollars for you.

Move size: 1 Bedroom Home Service cost: $2500

DO NOT USE PODS

Hello, I am unhappy with my service with PODS. Heres my story.

I called and got a quote to move from OH to CA on 8/18/17- my quote was for 2889.90+ tax ( including drop off, pick up, 1 months’ rent, transportation, redeliver, and final empty container pickup). My first pickup was scheduled for 8/24/17. Driver came after my window, and wouldn’t leave it in my driveway since I had trees hanging kinda low, and the would damage the equipment. He also wouldn’t leave it in the street cause there was a car at the neighbor’s house. So he left. I rescheduled for 8/26/17. I waited around to make sure there were no cars on the street, and it could be delivered. No one showed up or called. I called customer service a couple times, and they said sure, you're scheduled but that’s all we can say. So Sunday 8/27/17 I got a call from Gary at the local pods, and he said he doesn’t know what happened, but he would make sure it got picked up first thing Monday morning 8/28/17. And it did. but in turn I got a fee of 75$ plus tax! How was that my fault? Ok so on 9/6/17, by now I’m in CA, with an address, so I scheduled my pickup for 9/11/17, with a redeliver fee to my new house on 9/22/17 and a final empty pickup on 9/25/17. Great! However, no one showed up on 9/11/17. No call. no nothing. Again I reached out to Gary at the local Pods. He said there was nothing on the schedule, but hed put me on first thing 9/12/17. Which he did, and it was picked up. so here im thinking that it was on its way. Nope. I called last night 9/20/17. And the container is still sitting in Toledo. The agentm was sort of rude, and sais “well you didn’t schedule it, you have to do that!”. Of course I already did that. So now I am not going to get my stuff ( if it even comes now) until 9/30/17! I am here working, etc with most of my household stuff still in Toledo. Not to mention there is way more the 3200$ of charges on my credit card so far. It seems everyday I get :a new bill from PODS”. My final pickup of the empty container will be on 10/2/17, which puts me at another month’s rent, which is also not my fault. But I was told that more than likely I’ll be charged for it.

Im frustrated, it doesn’t seem that this has gone well, and I still am not close to getting my stuff. I have a family, and all our possessions should be here in CA with us. Instead were eating off paper plates, and plastic silverware, using a mini fridge, and going to the laundrymat since our stuff isn't here yet. Which was planned for, but that extra week, is going to be crazy!

Not to mention the extra charges, I don’t even know why it could possibly be over my original quote.

update:
Called 9/20/17 to verify delivery of container to Ca address. Spoke with Jewel in Customer Service. She advised that it had not even left yet, and that there was nothing schedule in the system. She insinuated that it was my fault that I hadn’t scheduled it at all, and was very rude about it to me.
Rescheduled for 9/30/17 to be delivered.
Called 9/29/17 spoke with Lesha , and she said the container had left Toledo on 9/27/17 since that was the scheduled date, and that it wouldn’t arrive until 10/11/17! I know I picked the right date. Again this was my fault.

10/12/17 Container was finally delivered after calling again to have it delivered.
10/16/17: empty container was picked up.


I have some damage to items as well: which I have since filed a claim for.

My couch was totally ruined- it arrived covered in black mold. Value $899
My sons dresser and cubby were ruined halfway up with water damage and mold. Value $200
Bag of clothes (sealed) were full of mold. Value $200
6 or 7 school/ education books were completely water logged and ruined. Value $ 200
I do not think that the damage would have been done if the container wasn’t delivered so late. I was living out of a suitcase for an extra 2 ½ weeks that was unnecessary. I wasted time being home waiting for them to make sure it would be delivered/ picked up. Because of the extra time it took to be delivered, I was unable to help load it, which costed more time.
From start to finish this has been a disaster. I do not feel I was treated right, or charged correctly.

PODS refuses to give me any money back, and when I disputed charges through credit card, they used the fact that I signed the original agreement, which I did, but they set you up on autopay, and charge whatever they want after that.

Move size: 3 Bedroom Home Service cost: $3581